{"id":283,"date":"2016-10-05T15:46:20","date_gmt":"2016-10-05T13:46:20","guid":{"rendered":"http:\/\/andreikucharavy.com\/L3Cache\/?p=283"},"modified":"2017-01-26T03:05:28","modified_gmt":"2017-01-26T02:05:28","slug":"usability-of-adhesion-systems","status":"publish","type":"post","link":"https:\/\/andreikucharavy.com\/L3Cache\/usability-of-adhesion-systems\/","title":{"rendered":"Usability of adhesion systems"},"content":{"rendered":"

Catch-22 with a pretty large health insurance website: – you need to give us the first payment to get your card – in order to perform a payment, you need to log-in. – to log-in your first need to register – to register you need you adhesion number – to get your adhesion number, you first need your card.<\/p>\n

Best part? When I tried calling, I had to wait ~ 1 hour to get connected to the right person, a with every telephone tree branch saying to me that I needed to go to the website to do everything I needed. In addition to that, after waiting all that time, I was told I needed to wait until the invoice was generated.<\/p>\n

Morale:<\/p>\n

    \n
  1. Make sure you solicit user’s action only when your system is ready for it and when that action is likely to succeed. <\/li>\n
  2. Make your user create an account that would be recognized from the go, even if it would mean that there will be nothing shown on his account. <\/li>\n
  3. Have a collection point where the reports of your “happy system” malfunctions would go. <\/li>\n
  4. Register failures to properly use the interface and progressively build a database of corner cases and edit your system fall-backs to account for them. <\/li>\n
  5. Always test for usability to check that there are no catch-22 that will waste your tech support time.<\/li>\n<\/ol>\n

    Bonus points for the website – there is a paper invoice I hold in my hands, but the website shows that no invoice was generated I could pay for. Final bonus point – COMIC SANS. On the main USER-facing GUI page. Overriding other “sane” types.<\/p>\n","protected":false},"excerpt":{"rendered":"

    Catch-22 with a pretty large health insurance website: – you need to give us the first payment to get your card – in order to perform a payment, you need to log-in. – to log-in your first need to register – to register you need you adhesion number – to get your adhesion number, you […]<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[27],"tags":[],"class_list":["post-283","post","type-post","status-publish","format-standard","hentry","category-ux"],"_links":{"self":[{"href":"https:\/\/andreikucharavy.com\/L3Cache\/wp-json\/wp\/v2\/posts\/283"}],"collection":[{"href":"https:\/\/andreikucharavy.com\/L3Cache\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/andreikucharavy.com\/L3Cache\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/andreikucharavy.com\/L3Cache\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/andreikucharavy.com\/L3Cache\/wp-json\/wp\/v2\/comments?post=283"}],"version-history":[{"count":6,"href":"https:\/\/andreikucharavy.com\/L3Cache\/wp-json\/wp\/v2\/posts\/283\/revisions"}],"predecessor-version":[{"id":303,"href":"https:\/\/andreikucharavy.com\/L3Cache\/wp-json\/wp\/v2\/posts\/283\/revisions\/303"}],"wp:attachment":[{"href":"https:\/\/andreikucharavy.com\/L3Cache\/wp-json\/wp\/v2\/media?parent=283"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/andreikucharavy.com\/L3Cache\/wp-json\/wp\/v2\/categories?post=283"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/andreikucharavy.com\/L3Cache\/wp-json\/wp\/v2\/tags?post=283"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}